EE, Vodafone and O2 prospects can now learn how their service stacks up towards the competitors, with a brand new examine revealing which cell phone supplier receives probably the most complaints. Ofcom has launched a brand new report which analyses which cell phone supplier obtained probably the most quantity of complaints for the ultimate quarter of final 12 months. And two suppliers have been ranked backside of the pile by Ofcom.
Each Three and iD Cell obtained probably the most quantity of of pay-monthly cell complaints per 100,000 prospects.
Three and iD Cell obtained six complaints per 100,000, with Virgin Media and Vodafone simply behind on 5 per 100,000.
Ofcom mentioned over a 3rd (37 p.c) of iD Cell’s complaints associated to complaints dealing with.
Whereas the opposite points prospects had have been to do with faults, service and offering complaints (18 p.c) in addition to points associated to altering a supplier.
For Three the most important buyer gripe was to do with billing, pricing and expenses (30 p.c) adopted by complaints dealing with (25 p.c) and points to do with altering suppliers (19 p.c).
The primary grievance driver for Virgin Media prospects was to do with complaints dealing with, adopted by altering supplier and faults, service and provisioning points.
This quartet of cell phone suppliers all obtained extra complaints than the business common (three per 100,000) as did BT Cell (4 per 100,00).
Ranked prime of the pile was Tesco Cell who simply obtained one grievance per 100,000 subscribers.
Tesco’s providing was adopted intently by a trio of operators – Sky Cell, EE and O2 who had simply two grievance per 100,000.
Ofcom mentioned total that the principle drivers of complaints throughout pay-monthly cell suppliers have been complaints dealing with (26 p.c), points regarding billing, pricing and expenses (22 p.c) and faults, service and provisioning points (22 p.c).
Ofcom additionally ranked which broadband, pay TV and landline cellphone providers obtained probably the most and least quantity of complaints.
This is what it’s essential to know, with completely different service suppliers ranked from finest performing to worst…
Broadband complaints per 100,000: EE – 6, Sky – 7, BT – 14, TalkTalk – 19, Plusnet – 21, Virgin Media – 23, Vodafone – 30.
(Business common of 16)
Landline complaints per 100,000: EE – 3, Sky – 4, BT – 8, Plusnet – 12, Virgin Media – 13, TalkTalk – 14, Vodafone – 15.
(Business common of 9)
Pay TV complaints per 100,000: Sky – 1, TalkTalk – 5, BT – 8, Virgin Media – 12.
(Business common of 5)